I was locked out of my account for a month and been in "customer support hell" with them. It was a nightmare, I would tell them it's not allowing me to log in because it claims ALL my devices are suspicious and blocks access, and they would reply with a bot-generated E-mail saying I should try going into my account and changing settings. I would reply saying "You moron, I can't access the settings, I can't log in" and they would reply with the same message again.
I don't understand how such a large company can have such abysmal customer support. I've had my account for maybe over 15 years now and they couldn't care less. In the end I fixed it by having a friend log in for me, but it was a wake-up call of how dependent I was on my email and how many services I used to login via Google. I would advise people not to be too attached to their account.
All the Castlevania games. Symphony of the Night and Aria of Sorrow are the best ones, and they're both very light on dialogue.
Any mascot platformer is also usually light on dialogue but pretty fun. Sonic, Mario, etc. are good to play.
Fighting games are a fun watch and you can actually play with your friend. Tekken, Soul Calibur, Mortal Kombat, etc. are a fun time.